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q&a

general questions
What makes you unique from other companies?
Can you help me with planning the schedule and timeline for my day?
Have you shot at our location before?
Is there a fee or limit on the locations we choose for our wedding coverage?
Do you carry backup equipment?
What if you are sick or have extenuating circumstances that prevent you from shooting our wedding?
Do you have a travel fee?
What is your deposit to reserve the date and what is your payment structure?
What if I need you to stay longer at the wedding?

photography questions
How would you describe your style?
How many photographers will shoot my wedding?
Does your portfolio represent what I can expect to see from my wedding?
Are my pictures digitally retouched?
Do I receive all of my images in color and black and white?
Will I receive my negatives? Is there a charge?
How soon after the wedding will I be able to see my wedding pictures?

Tell me more about what my online gallery will be like.
Tell me more about your albums.

videography questions
What is your style?
Who does the filming and editing?
Tell me more about how my film will be made.

Do you walk around the wedding bothering guests to say something to the camera?
Can I choose my own music for the DVD?
How long will my film be?
Will parts of my ceremony be edited out?
Do I get a highlight version?
What are rolling credits?
What does the DVD menu look like?
Do you shoot in widescreen?
How will my film be packaged?
When will I receive my final edited DVD copies?
How many DVD copies will I receive?
Do you have a demo that I can watch?


general questions

What makes you unique from other companies?

1 – Weddings are our specialty
We limit our schedule to include 10 - 15 weddings each year. This gives the opportunity to give the extra time and attention that each wedding deserves. After all, these photos will be passed down for generations and we want your family to have the best.The time, creativity and education we put into weddings year after year means our couples receive experience and knowledge that is second to none.

2 – You are our priority
We are an independent family business with a small number of people (just three of us!) but a big emphasis on personal attention and customer service. We make your day easy. When you call or email us with a question, you’ll always be communicating with the same person, and you’ll always get a timely response. We genuinely care about making you happy and making your wedding day more than you imagined. We encourage custom planning sessions in person, by phone or email so that we can learn more about your wedding style and tailor our services to your day.

3 – We are flexible
Your wedding is unique, and we think your package should be, too. Our packages offer lots of options for you to choose from, so you can create something that fits just what you want. We’re always open to hearing your ideas, and we are flexible with the schedule of your day. You choose whether you want to see each other before the ceremony, and we’ll develop a shooting schedule that will work with your plans.

4- Our team is great
Our photo and video team are fun, easy-going, down-to-earth people who also happen to be accomplished professionals in the wedding industry. We make your day comfortable and we work with you to create spectacular images and video of your wedding. We give you the products and experience you’d expect from a large company, but the attention to detail and quality you can only find with a smaller one. We are passionate about what we do - the challenges each wedding brings, the opportunities to meet wonderful people and the chance to capture a story that will be passed down for generations to come.

5- You can book photo & video all in one place
We offer the area’s most in-demand complete photo and video service, giving couples the opportunity to book both story-telling services from the same company. Here are the benefits you can expect: our photographers and videographer have already worked together at hundreds of weddings, so there are no surprises or conflicting work styles on your wedding day; we share the same classic, yet modern look to our products, so your photographs and video will blend seamlessly; we are able to complement our videos and packaging materials with photographs from your event; finally, we are able to offer special rates for couples booking our combination packages. Of course, if you already have photo or video services booked with another vendor, you can always book our services separately and be assured that we will work professionally and closely with other vendors to give you the best products and service possible.
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Can you help me with planning the schedule and timeline for my day?

We can definitely offer tips and advice that will benefit the organization and timeliness of your day, from getting ready through the dance. After shooting and attending hundreds of weddings, our experience has given us a thorough understanding of weddings and what works best for scheduling the events of the day - not just for photography or videography purposes, but for making the day the most comfortable it can be for you and your guests . Don’t hesitate to ask us questions. We also have a list of recommended vendors in the area who we respect and trust and who we know will give you the best service possible while also helping you plan your day.
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Have you shot at our location before?

Because of the number of weddings we shoot each year in Madison and its surrounding areas, chances are very good that we have been at your location many times. We can offer you the advantage of already knowing the details, lighting and set-up of your wedding venues. Feel free to ask if we have photos from recent weddings available for viewing on our web site, current client galleries, or our studio portfolios that showcase your locations.
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Is there a fee or limit on the locations we choose for our wedding coverage?

There is absolutely no charge for location photography. We encourage you to select unique or popular locations in the area – wherever fits your personalities, wedding style or has meaning to you. We do not have a limit on the number of locations you choose, although we do recommend allowing at least 20-30 minutes at each location for pictures. Of course, the time we spend will ultimately depend on the schedule for your day, and we’re flexible!
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Do you carry backup equipment?

Our team always has backup equipment, including professional Canon cameras, lenses, flashes, batteries, compact flash cards, Canon and Sony video cameras, tripods and extra tapes.
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What if you are sick or have extenuating circumstances that prevent you from shooting our wedding?

You can be assured that your wedding is our priority. Should anything like this ever happen, we would first look within our own company for someone with an open schedule. If this is not possible, we do have a network of other professionals we can call on who are trustworthy and work with a similar style.
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Do you have a travel fee?

Locations within a one hour trip of our Madison studio incur a $50 flat travel fee. Please contact us regarding availability and travel charges for weddings further outside of the Madison area.
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What is your deposit to reserve the date and what is your payment structure?

There is a $500 non-refundable deposit with the signing of the contract, which fully reserves your date. The deposit is applied to your total package cost, with 50% of the remaining balance due one month prior to the wedding date, and the final 50% due within one month after the wedding date.
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What if I need you to stay longer at the wedding?

Prior to the wedding, we always do our best to plan the day with you and estimate the time you’ll need us there in order to cover everything you would like. If things run behind or you decide you need extra coverage, we can always add on time. The hourly cost for photography or videography services is $200. You can add as little or as much time as you need, with a minimum time increment of 15 minutes.
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photography questions

How would you describe your style?

We combine the latest trends in modern portraiture and candid photojournalism with classic traditional elements like family photos and ceremony customs. We love to capture emotion in photographs, but we also love to create stunning portraits in a comfortable atmosphere for you, your wedding party and your guests. Finally, we never forget about details – your flowers, your programs, your table arrangements, your place cards…all those little things that create the uniqueness of your wedding.
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How many photographers will shoot my wedding?

We provide you with two photographers for complete coverage of your wedding day. You’ll enjoy hundreds of unique images, different angles and unbelievable creativity that only two photographers can provide. Plus, if time gets short or things are running behind, we are able to split up and cover two different things at one time - whether it’s family photos, wedding party photos or pre-ceremony coverage – and we’ll get your day right back on schedule.
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Does your portfolio represent what I can expect to see from my wedding?

All of the images on our web site and in our studio portfolios were shot by the photographers who will be at your wedding. The images you see in our portfolios are representative of the quality, artistry and variety we capture at every wedding.
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Are my pictures digitally retouched?

Every picture is retouched for optimum color, contrast and sharpness. The bridal portraits and bride and groom portraits are also retouched to soften skin tone, remove blemishes and stray hairs. Spot coloring and artistically filtered images will give your wedding gallery an unbelievable look that will set your pictures apart from any you have seen before.If you would like extensive retouching done on specific pictures beyond what is mentioned above, please contact us for more information and cost.
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Do I receive all of my images in color and black and white?

Absolutely. We love the timeless, classic look of black and white, as it truly captures the emotions of a photograph in a way that nothing else can. However, there are many photos that look beautiful in color and that you’ll want in color, like reception room shots, flowers and dresses. We give you every photo in both color and black and white on your online gallery and your DVD negatives. That way you can easily compare and decide which format you like best for each image.
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Will I receive my negatives? Is there a charge?

You will receive all of your retouched, high resolution images in both color and black and white on disc as soon as your pictures are ready (usually 4 - 6 weeks after the wedding).These are included in your package and there is absolutely no charge for your negatives. They are yours to keep and make reprints at any lab you choose.
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How soon after the wedding will I be able to see my wedding pictures?

Your online gallery will be posted within 4– 6 weeks after the wedding.
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Tell me more about what my online gallery will be like.

Your online gallery will include all of your pictures in both color and black and white so that you can easily view and compare all of your images. You can view your images as a slideshow, quickly jump to a specific part of your day by using the organized categories or just enjoy them one by one from start to finish. Your friends, family and out of town guests will love being able to see all your photos from the comfort of their own computer. Plus, they can view or order photos from your gallery for a full four months. You can also choose to have your gallery password protected if you wish.
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Tell me more about your albums.

We do a lot of research to continually carry the best and latest albums available. All of our albums include custom covers with choices of leather, fabric, cameos, photo inlays or monograms. Each page is designed from scratch – all we need from you is a list of the photos you would like to include and we’ll do the rest. Or, you can even let us choose your photos and you won’t have to do a thing.
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videography questions

What is your style?

Our unique cinematography creates just the right mix of art and romance to produce classic, elegant, modern wedding films. Plus, our packages feature all of the extras, including a highlight reel, rolling credits and Hollywood style DVD movie menus.
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Who does the filming and editing?

Our master videographer shoots every wedding himself to ensure continuity in style, creativity and quality. After the wedding we collaborate with our award-winning film editor and work closely with him to produce your unique wedding film.
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Tell me more about how my film will be made.

We use professional Canon and Sony equipment to film all our weddings, providing us with broadcast quality picture and sound, while allowing us to remain unobtrusive without the distractions of huge cameras, ladders and bright lights. We feel that to produce optimum coverage, the film we create needs to be one where the bride, groom and their guests are not constantly aware of the videographer. Once all the shots are safe on tape, we bring them back to the studio and start to build your DVD. After you send us your CD of song choices, photo montage choices, rolling credits and any special requests, your film is edited using the same software as some of the biggest Hollywood blockbusters. Your wedding film is then produced, including the actual film to the custom DVD menu and the packaging.
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Do you walk around the wedding bothering guests to say something to the camera?

Definitely not. We are very respectful of your guests. Short interviews are done only at your request and are typically done with only a few close family members or friends so that we don’t take too much shooting time away from other important events happening during the day.
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Can I choose my own music for the DVD?

Absolutely. This is your film, and we want it to be as personal as possible. We ask you to provide a CD of 5-6 songs listed in the order of preference that you would like to hear them in your film. We will do our best to honor your requests, but sometimes certain songs just don’t work well with the look or length of a segment in your film, and in that case, we will need to adjust the songs. We also love to include at least one track of Hollywood movie music, usually at the start of the film and during your highlight segment. These pieces of music emphasize the emotions and beauty of your wedding like nothing else can.
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How long will my film be?

Your full wedding DVD includes fully edited coverage from our arrival time through our ending time. On average, our films last anywhere from 50 – 100 minutes, depending on the length of your ceremony. You can also use your DVD menu to select a scene and easily jump between parts of your day.
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Will parts of my ceremony be edited out?

We never remove any part of your ceremony. Your full length ceremony is edited with smooth transitions between three camera coverage angles, keeping the ceremony interesting without removing any part.
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Do I get a highlight version?

Each of our packages includes a highlight reel. Just like a movie trailer, it takes you through the entire film in three to five minutes so that you can watch your day as many times as you like in just a few minutes. Also, it’s a great feature to show friends or family who may not have time to watch your entire film.
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What are rolling credits?

You won’t find this feature anywhere but here! Our unique rolling credits showcase the names of your wedding party and family members while playing your highlight reel or extra footage from the day.
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What does the DVD menu look like?

You’ll have a customized menu just like you’d see on a Hollywood film, including scene selection, photos from your day and music. It’s best to watch one of our demo DVDs to really get the best feel for our unique customized menus.
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Do you shoot in widescreen?

Yes. We shoot all footage in 16:9 resolution. DVDs are authored to show a widescreen shot on standard televisions and full 16:9 resolution on high definition televisions.
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How will my film be packaged?

Your DVD copies include a custom design printed directly on the discs as well as custom DVD packaging with your photos, names, wedding date and wedding venue.
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When will I receive my final edited DVD copies?

Couples choose our videography team because they expect the best. Working with an award-winning New York film editor, your wedding film is created using the same software and attention to detail as full-feature films. Weddings are placed in the order in which we receive your music choices, photo choices and typed list of credits. Once we receive everything we need to edit your film, your wedding is placed in order for editing. You can check the status of your film by using a link to a video status page on our website.
Then, you can look forward to a true Hollywood style wedding film that captures the emotion and tells the story of your day forever.
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How many DVD copies will I receive?

The number of copies depends on the number of hours you book. Four hours of coverage provides two complete copies, six hours provides three complete copies and eight hours provides four complete copies. You can always order additional fully packaged copies at $25 each.
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Do you have a demo that I can watch?

We have clips available to view on our web site and we also have a demo DVD that we can send to your home. You are always welcome to schedule a time to come in and view clips in our studio as well. The demo DVD shows highlight reels from several weddings as well as different segments, such as getting ready, pre-ceremony and rolling credits.

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